Eligibility

1. This policy applies exclusively to engagement ring center diamonds and solitaire diamond studs, collectively referred to as "Diamonds."
2. To be eligible for a diamond upgrade, the original Diamond must have been purchased directly from a Sheiban Jewelers location or our official website. Third-party diamonds are not eligible, even if originally purchased from Sheiban Jewelers by the third party.

Upgrade Conditions:

1. The purchase price of the original Diamond must be less than the purchase price of the new Diamond.
2. The new Diamond must be purchased directly from a Sheiban Jewelers location or our official website.
3. You must provide all original certifications, receipts, documents, and paperwork received from Sheiban Jewelers for the original Diamond.
4. The Diamond should be in its original condition, free from chips, breaks, or any damage, as determined by Sheiban Jewelers in its sole discretion.

Upgrade Value:

1. You are eligible to receive credit equivalent to 100% of the purchase price paid for the original Diamond, excluding taxes and shipping costs. This credit will be applied towards the purchase price of the new Diamond.

Timeframe

1. There is no specific time limit for utilizing this upgrade policy, allowing you to upgrade your Diamond at your convenience.

Additional Information:

1. Our Lifetime Diamond Upgrade Policy complements our standard return and exchange policies.
2. We are here to assist you with any questions or concerns you may have regarding this policy. Please feel free to reach out to our dedicated customer support team for assistance.

At Sheiban Jewelers, we value your trust and are committed to delivering exceptional service and quality. We hope this policy provides you with the confidence to choose us for your diamond jewelry needs, both now and in the future.